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Returns & Exchanges

Customer satisfaction is our number one priority. During the final inspect phase, we thoroughly examine every product for any defects or damages before we ship it out to the customer. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund it within 30 days. Please see below for RMA(return merchandise authorization) + Return instructions.

 

Return Instructions:

  • All return item(s) must be in original factory condition with original tags and packaging (as it was shipped out), and not worn nor altered in any way.
  • All Clearance sale items are FINAL. All Clearance sale items DO NOT qualify for exchange, return nor refund. No exceptions!
  • Customers are responsible for the additional costs associated with return.
  • If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
  • If the original order are qualified for free shipping and promotional shipping, original shipping costs will be deducted.
  • Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. 
  • If a package is refused by the customer or returned as undeliverable, we will issue a refund for the total product amount minus already incurred shipping fees.
  • Returned merchandise will receive a minimum 20% restocking fee, depending on the condition of the item(s).
  • Ultimately, We are will determine whether the returned item is acceptable or not. This decision is final. 

 

Return Address:

ADDRESS: 324 E Moltke St. Daly City CA
ZIP CODE: 94014
CONTACT: Angle Chen
PHONE: (530) 633 - 3425

Once received, the return item(s) will be inspected and either approved or denied. Only once the return has been approved will the refund or exchange be processed. After the return shipment has been received, the refund or exchange process may take up to 7 days to process.

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